Our website address is: https://twoboys.my.
References in this Terms & Conditions to "we", "us" TwoBoys. Access to and use of this Website and the products and services available through this Website: www.twoboys.com.my, (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
This Website also contains links to other websites which are not operated by TwoBoys (the "Linked Sites"). TwoBoys has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.
Our Privacy Policy, incorporated by reference in these Terms of Service, sets out how we will use personal information you provide to us. By using this Website, you agree to be bound by the Privacy Policy, and warrant that all data provided by you is a
Prohibitions You must not misuse this Website. Without limiting the breadth of the foregoing, you will not: commit, facilitate or encourage a criminal offence; transmit or distribute a virus, Trojan horse, worm, logic bomb, or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or its partners involved in the operation and maintenance of this Website. You shall not directly or indirectly take any action to unduly stress the Website, including by way of example and not limitation, incurring session lengths or conducting search queries that we reasonably determine to be abusive, launching or facilitating any denial of service attack on the Website, or using any scraper, robot, spider, or other automated mechanism to access the Website or download content. accurate.
We reserve the right to monitor your use of the Website to provide guidance and assistance in the use of the Website, and to monitor your conformance with these Terms of Service. You acknowledge and hereby consent to such monitoring.
We will not be liable for any loss or damage caused by a distributed denial-of- service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
You hereby affirm that you are at least 13 years old, as this Website is not intended for use by children under 13 years of age. If you are under 13 years of age, please do not use the Website or Services. TwoBoys wishes to inform you that parental control protections (such as computer hardware, software or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Intellectual Property, Software and Content
The intellectual property rights in all software and content made available to you on or through this Website remains the property of TwoBoys or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by TwoBoys and its licensors. You may store, print, and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute, or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by TwoBoys or its licensors. Sharing Your Content and Information
TwoBoys does not claim any ownership rights on any comments, files, photos, images, works of authorship, applications, or any other materials (collectively, "Content") that you publish and/or through, or create on TwoBoys. By displaying or publishing any Content on or through TwoBoys's website, you hereby grant TwoBoys a non-exclusive, fully paid and royalty-free, worldwide, limited license to use, modify, delete from, add to, publicly display, reproduce and translate such Content, including without limitation distributing part or all of the Website in any media formats through any media channels.
When you share your published Content on a third-party website, such as Instagram, Facebook, Twitter, Pinterest, YouTube and PunchTab, you will be subject to their privacy policies, terms and data sharing rights. Your shared published Content will be subject to your own privacy and sharing settings on these third party websites.
Terms of Service By placing an order on TwoBoys and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Collection and dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. In order to contract with TwoBoys you must be 18 years of age or over and possess a valid credit or debit card issued by a bank acceptable to us. TwoBoys retains the right to refuse any request made by you. If your order is accepted, we will inform you by e-mail and we will confirm the identity of the party which you have contracted with. This will usually be TwoBoys or may in some cases be a third party. Where a contract is made with a third party TwoBoys is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this e-mail will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the services which you ordered have been dispatched to you. Only those services listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this e-mail will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the services which you ordered have been dispatched to you. Only those services listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
You may make a change to an Order at any time before the collection time set out in Our email acceptance of your Order by calling Customer Care at +6017 2411 802. With your consent and at our discretion, We may make a change to your Order as an alternative to cancelling it.
You may cancel your Order in the following circumstances:
at any time up to two hours before the collection time set out in Our email acceptance of your Order; or at any time before the collection time set out in Our email acceptance of your Order by telephoning our Customer Care Helpline at +6017 2411 802. We may cancel your Order and the contract between you and Us in the following circumstances:
as a result of an Event Outside Our Control; or
if you fail to make Items available for collection; or
if we consider that any Item does not correspond with the Order, is damaged, has no information about its content or cleaning instructions, or does not fall within those Items which we accept. This includes leather, suede, velvet and fur items.
If we cancel your Order we will contact you by phone or email and Where We have already started work on your Order, We will not charge you anything and you will not have to make any payment to Us; We will arrange to redeliver the Item(s) to you at the original redelivery time or as soon as reasonably possible.
We will provide the Services with reasonable care and skill in accordance with good industry standards. We will not be liable for any delay or non-performance of our Services where you have failed to provide accurate information in your Order, for example if an address is incomplete or inaccurate, or if you fail to accept redelivery of Items in accordance with an order. We may contact you by phone or email if we consider any Items submitted to us to be at an increased risk of damage, including, but not limited to, Items:
with special requirements or instructions for cleaning;
with no label indicating cleaning instructions;
which are damaged or stained; and bearing an extraneous or hazardous thing, e.g.,
pins, jewellery, coins, pens, etc. and at our discretion and with your consent may agree to provide the Services at your risk in respect of those Items.
We cannot guarantee against color loss, bleeding or shrinkage of garments. In addition, we do not take responsibility for any deteriorated or flawed garments, which could result in small holes or tears. For any items deemed damaged, whether TwoBoys may reimburse you by paying up to ten (10) times the charge for cleaning the item in which the damage occurred regardless of brand, price or condition of the garment or a maximum of RM150, whichever is lower. Compensation will only be in the form of store credit.
Any damaged items must be reported to twoboylaundry@gmail.com and inspected by TwoBoys, within seven (7) days from date the damaged item was returned to you by TwoBoys, through digital photos or in-person.
With All Orders, please ensure to thoroughly check all the garments for hazardous items e.g. coins, pens, keys, etc. as we hold no responsibility for any items lost or damaged as a result of the cleaning process. We will separate the Wash and Fold clothes into lights and darks for you. Although we will take the utmost care in doing this, we will accept no responsibility if there is any bleeding or colour transfer during the cleaning process. If you want to include items that need to be specially treated such as leather, silk, cashmere, fur, velvet and other garments of a delicate nature, please ensure that these items can be machine washed and tumble dried as the care label will not be inspected. Laundry items in a Wash and Fold order will be tagged by the load and not individually tagged. We therefore cannot accept any liability for missing items.
The minimum order price cited on TwoBoys may vary from time to time. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Shipping costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
Upon receiving your order, we carry out a standard pre-authorization check on
your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted. We also accept cash
on delivery services. Please prepare the exact amount as our valets will not be carrying any cash as change on them.
Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
By creating an Account, you agree that the Services may send you informational text (SMS) messages as part of the normal business operation of your use of the Services. You may opt-out of receiving text (SMS) messages from TwoBoys at any time by sending a request to (customer service email). You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services.
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law TwoBoys and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect TwoBoys liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation,
misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website, You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with TwoBoys and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to TwoBoys.
You agree to indemnify, defend and hold harmless TwoBoys, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
TwoBoys shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. Please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Governing Law and Jurisdiction These terms and conditions are to be construed in accordance with the laws of Malaysia and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of Malaysia courts.
The above Terms of Service (including the Privacy Policy, any other TwoBoys policies linked to herein) constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and TwoBoys. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of TwoBoys.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Governing Law and Jurisdiction These terms and conditions are to be construed in accordance with the laws of Malaysia and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of Malaysia courts.
Despite our best efforts to clean and maintain clothing or household items, a fact of life is that all clothing will eventually wear out over time. Occasional challenges can arise during the laundering and dry cleaning process due to “normal wear and tear”.
TwoBoys considers the following conditions to be “normal wear and tear”:
• Slight shrinkage from repeated laundering
• Slight fading from repeated laundering
• Thinning of fabric from repeated laundering
• Small rips or tears from repeated laundering
• Colour discoloration due to deodorant, perfumes or colognes
If our repair specialist concludes that the items in question were damaged due to “normal wear and tear”, then we are not responsible for the damage.